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Refund policy

The Feel Good Guarantee

Feeling good is our no. 1 priority. If you're not thrilled with a purchase made on eleventlc.com, you may return it for a full refund within 30 days of your purchase. No fees, no fine print beyond what's on this page.

Where the guarantee applies

The Feel Good Guarantee covers orders placed directly on eleventlc.com. Every return must reference your Eleven TLC order number (it begins with # and appears in your order confirmation email).

Products purchased from Amazon, Walmart, Faire, or any other retailer, café, or marketplace are covered by that seller's return policy. Please contact them directly, as we are unable to accept or refund those purchases. Wholesale and foodservice orders are governed by the terms of your wholesale agreement.

What qualifies

  • Purchased on eleventlc.com within the past 30 days
  • Unopened, or opened with at least 80% of the contents remaining
  • Bundles returned complete
  • Accompanied by your Eleven TLC order number

What doesn't qualify

  • Items purchased more than 30 days ago
  • Products that are fully or mostly used
  • Partial bundles
  • Final-sale items and gift cards
  • Purchases made anywhere other than eleventlc.com

How to start a return

  1. Email hi@eleventlc.com with your order number and a short note on what didn't work for you. (This helps us make better products.)
  2. We'll reply within 2 business days with a prepaid return label. Return shipping is on us.
  3. Ship your return within 14 days of receiving the label.

Returns sent without an order number or without contacting us first can't be processed.

Refunds

Once your return arrives and is inspected, we'll confirm approval and issue a full refund of the product price to your original payment method within 5 business days. We do not charge restocking or processing fees. Original shipping charges are non-refundable unless the return is due to our error. Your bank or card issuer may take additional time to post the refund.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any shipping charges. You won't need to return the item unless we ask.

Exchanges

The fastest way to get what you want is to return the item under the guarantee and place a new order for the item you'd prefer.

Cancellations and subscriptions

Order cancellations, subscription changes, and pre-orders are covered in our Cancellation Policy. Once a subscription order ships, it's covered by the Feel Good Guarantee like any other order.

Questions

We're happy to help anytime at hi@eleventlc.com.