Terms of service

This website is operated by Eleven TLC, A Wellness Co. Throughout the site, the terms “we,” “us,” and “our” refer to Eleven TLC, A Wellness Co. Eleven TLC, A Wellness Co. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 21 - MEDICAL DISCLAIMER

The information presented on this website or through our social media channels is for educational purposes only and is not intended to treat, cure, prevent, or diagnose any disease or ailment. The content provided is not a substitute for professional advice of any kind. Always consult with your doctor or a qualified healthcare provider before making decisions related to your health, including the use of our products or any recommendations mentioned on this site.

By using this site, you acknowledge and agree that Eleven TLC, A Wellness Co., is not responsible for any outcomes related to the use of the information or products presented. All decisions regarding your health are your responsibility and should be made in consultation with a licensed medical professional.

SECTION 22 - LIMITATION OF LIABILITY

Include a detailed limitation of liability clause that clearly outlines the extent of your company's liability in the event of losses or damages related to the use of your website, services, or products. Ensure this complies with local laws, especially in jurisdictions where certain liabilities cannot be excluded.

SECTION 23 - RETURNS AND REFUNDS POLICY

We strive to ensure customer satisfaction with every purchase. Our products are carefully crafted and tested to meet our high standards. However, if you are not satisfied with your purchase, you may be eligible for a return or exchange based on the terms of our Return Policy.

Eligibility: Products must be unused, unopened, and in their original packaging to qualify for a return.
Timeframe: Returns or exchanges must be initiated within 30 days of purchase.
Process: To request a return or exchange, please contact us at hi@eleventlc.com with your order details.
Refunds: Approved refunds will be processed back to the original payment method. Please allow 7–10 business days for the refund to reflect in your account.

For more details, please review our full Return Policy on our website.

SECTION 24 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, product names, designs, graphics, text, and other materials, is the exclusive property of Eleven TLC, A Wellness Co., or its licensors.
You may not use, reproduce, distribute, modify, or display any of our intellectual property without prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

SECTION 25 - GOVERNING JURISDICTION FOR DISPUTES

Any disputes arising out of or relating to these Terms of Service or the use of our website and services will be governed by the laws of the State of Georgia, USA, without regard to its conflict of law principles.
If a dispute cannot be resolved amicably, it shall be settled through arbitration in Atlanta, Georgia. The decision of the arbitrator will be final and binding.

SECTION 26 - PRIVACY POLICY

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy, which you can review here. By using this website, you consent to the collection and use of your information as outlined in the policy.

SECTION 27 - USER ACCOUNTS

To access certain features of our website, you may be required to create an account.

Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Security: Notify us immediately at hi@eleventlc.com if you suspect unauthorized use of your account.
Termination: We reserve the right to suspend or terminate your account if we suspect any violation of these Terms of Service or unauthorized activity.

SECTION 28 - FORCE MAJEURE

Eleven TLC, A Wellness Co., shall not be held responsible for any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, labor strikes, or technical failures.

SECTION 29 - MARKETING COMMUNICATIONS

By providing your email address or other contact information, you agree to receive marketing communications from us.

Opt-In: You can choose to opt into our email newsletters and special promotions.
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails or contacting us at hi@eleventlc.com.

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

SECTION 30 - AUTOMATIC RENEWALS (IF APPLICABLE)

If you purchase a subscription service, it will automatically renew at the end of the subscription term unless canceled.

Billing: Your payment method will be charged on the renewal date.
Cancellation: You can cancel your subscription at any time before the renewal date by contacting us at hi@eleventlc.com. Refunds for partial months are not provided.

SECTION 31 - ACCEPTABLE USE POLICY

You agree to use our website and services for lawful purposes only. Prohibited uses include, but are not limited to:

Engaging in fraudulent, deceptive, or harmful activities.
Transmitting viruses, malware, or harmful code.
Attempting to gain unauthorized access to our systems or data.

We reserve the right to restrict or terminate your access to our services if we believe you have violated this policy.

SECTION 32 - CHILDREN’S ONLINE PRIVACY

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

SECTION 33 - TERMINATION OF AGREEMENT

You may terminate this agreement by ceasing to use our website and services.

Breach of Terms: If we suspect that you have violated these Terms of Service, we reserve the right to terminate your access immediately without notice.
Survival: Certain provisions, including those related to intellectual property, limitation of liability, and governing law, will survive termination.

SECTION 34 - COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience on our website and analyze user behavior. By using our website, you consent to our use of cookies.

Types of Cookies: We may use session cookies, persistent cookies, and third-party cookies.
Managing Preferences: You can manage or disable cookies through your browser settings, though this may affect your experience.

For more information, please review our Cookie Policy.

Terms of service

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

SECTION 2 - GENERAL CONDITIONS

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

For more detail, please review our Returns Policy.

SECTION 21 - MEDICAL DISCLAIMER

SECTION 22 - LIMITATION OF LIABILITY

SECTION 23 - RETURNS AND REFUNDS POLICY

We strive to ensure customer satisfaction with every purchase. Our products are carefully crafted and tested to meet our high standards. However, if you are not satisfied with your purchase, you may be eligible for a return or exchange based on the terms of our Return Policy.

Eligibility: Products must be unused, unopened, and in their original packaging to qualify for a return.

Timeframe: Returns or exchanges must be initiated within 30 days of purchase.

Process: To request a return or exchange, please contact us at hi@eleventlc.com with your order details.

Refunds: Approved refunds will be processed back to the original payment method. Please allow 7–10 business days for the refund to reflect in your account.

For more details, please review our full Return Policy on our website.

SECTION 24 - INTELLECTUAL PROPERTY

SECTION 25 - GOVERNING JURISDICTION FOR DISPUTES

SECTION 26 - PRIVACY POLICY

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy, which you can review here. By using this website, you consent to the collection and use of your information as outlined in the policy.

SECTION 27 - USER ACCOUNTS

To access certain features of our website, you may be required to create an account.

Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Security: Notify us immediately at hi@eleventlc.com if you suspect unauthorized use of your account.

Termination: We reserve the right to suspend or terminate your account if we suspect any violation of these Terms of Service or unauthorized activity.

SECTION 28 - FORCE MAJEURE

Eleven TLC, A Wellness Co., shall not be held responsible for any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, labor strikes, or technical failures.

SECTION 29 - MARKETING COMMUNICATIONS

By providing your email address or other contact information, you agree to receive marketing communications from us.

Opt-In: You can choose to opt into our email newsletters and special promotions.

Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails or contacting us at hi@eleventlc.com.

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

SECTION 30 - AUTOMATIC RENEWALS (IF APPLICABLE)

If you purchase a subscription service, it will automatically renew at the end of the subscription term unless canceled.

Billing: Your payment method will be charged on the renewal date.

Cancellation: You can cancel your subscription at any time before the renewal date by contacting us at hi@eleventlc.com. Refunds for partial months are not provided.

SECTION 31 - ACCEPTABLE USE POLICY

You agree to use our website and services for lawful purposes only. Prohibited uses include, but are not limited to:

Engaging in fraudulent, deceptive, or harmful activities.

Transmitting viruses, malware, or harmful code.

Attempting to gain unauthorized access to our systems or data.

We reserve the right to restrict or terminate your access to our services if we believe you have violated this policy.

SECTION 32 - CHILDREN’S ONLINE PRIVACY

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

SECTION 33 - TERMINATION OF AGREEMENT

You may terminate this agreement by ceasing to use our website and services.

Breach of Terms: If we suspect that you have violated these Terms of Service, we reserve the right to terminate your access immediately without notice.

Survival: Certain provisions, including those related to intellectual property, limitation of liability, and governing law, will survive termination.

SECTION 34 - COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience on our website and analyze user behavior. By using our website, you consent to our use of cookies.

Types of Cookies: We may use session cookies, persistent cookies, and third-party cookies.

Managing Preferences: You can manage or disable cookies through your browser settings, though this may affect your experience.

For more information, please review our Cookie Policy.

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